The etiquette of the car pick-up personnel:
1. When picking up the car, take the initiative to open the door for the customer and greet the customer. Welcome to liuliuhui! Please take your valuables (mobile phone, computer, etc.), please leave your car key, non member customers; please leave your mobile phone number, which will inform you in time after your vehicle completes the project! 2. Record the vehicle condition. Such as: whether the inner chamber is clean; whether the condition of the seat cushion cover, whether there is perfume or not. And timely reflect to the sales department, so that the sales staff have the goal of marketing. Car paint, sheet metal, engine oil, tire, machine repair, beauty decoration problems, timely response to the technician or technical director. 2. If a customer wants to find a bathroom, he or she should take the initiative to come to our store and ask, "what can I do for you?" Technical problems can be solved by technician or director. (arrange the guests to wait in the coffee shop, inform the sales staff to pour the water and the technician or director when the customer is seated.) Product sales problems are transferred to the sales department for acceptance. Must walk in front of the customer, guide the way for the customer and inform the customer at the same time
The car washing group stops the car washing and uses water wax to prevent water from splashing to customers. Remind the staff to smile. 4. When the customer leaves our store, the car pick-up staff must smile warmly and say welcome to the customer next time. If the customer's car is parked in our store, they must guide the car to leave safely.