1. Take serving customers as the fundamental bai, and be responsible for the work.
2. To receive customers warmly, we must use civilized language, understand customer needs and expectations, and provide customers with satisfactory services.
3. Dress to maintain a professional appearance, treat guests warmly and sincerely, speak naturally and generously, and keep the reception area tidy and clean.
4. Familiar with automobile knowledge, assess maintenance requirements, quote the maintenance vehicle in a timely and accurate manner, estimate the maintenance cost or seek the opinions of relevant personnel (superior), and after the customer's confirmation, open a maintenance work order and patiently explain the charges to the customer Project and its basis.
5. Carefully receive customers' vehicles, clearly and carefully check the appearance and interior of the vehicles and register carefully, and remind customers to keep important items in the vehicle.
6. Grasp the maintenance schedule of the workshop, ensure the completion of the customer's repair project, deliver the vehicles in good condition to the customer on time, and communicate with the customer in advance for the vehicles that are not delivered in time, and explain the reasons clearly.
7. Strictly implement the regulations for handover and pick-up.
8. According to the maintenance needs, adjust the maintenance items on the premise of seeking the customer's consent.
9. Assist users in the settlement of vehicles, provide enthusiastic service, and improve customer satisfaction. 10. Be good at communicating with customers and guide customers to improve their knowledge of vehicle maintenance in all aspects.
11. Regularly return visits to customers, solicit their opinions, inspect customer satisfaction, and make records according to corresponding items.
12. Strengthen the service concept, treat customers with sincere and enthusiasm, so that customers are always willing to be our friends.
13. Handle customer complaints well, carefully and patiently explain according to the actual situation, and minimize customer complaints.